Refund policy

SSCS CAMOUFLAGE SYSTEMS RETURN, REPLACEMENT & REFUND POLICY

Every SSCS Camouflage Systems product is made to order specifically for the customer. Please review the product description, photos, available options, and size chart carefully before placing your order.

ELIGIBLE PRODUCT PROBLEMS

Please contact SSCS if:

  • Your item arrives damaged.
  • Your item has a manufacturing defect or significant printing error.
  • You receive the wrong product, size, or color compared with your order.
  • Your package is confirmed lost in transit.

REPORTING DEADLINES

  • Damage visible upon delivery must be reported within 72 hours of receiving the package.
  • Manufacturing defects, printing errors, or incorrect items must be reported within seven calendar days of delivery.

Please inspect your order promptly. Claims submitted after these deadlines may not be eligible for replacement or refund.

HOW TO REPORT A PROBLEM

Reply to your order-confirmation email or contact us through the Questions & Feedback page on the SSCS website.

Please include:

  • Your name and order number.
  • A description of the problem.
  • Clear photographs showing the entire item and the affected area.
  • Photographs of the shipping package and shipping label if the item arrived damaged or incorrect.

Please keep the product and all original packaging until your claim has been resolved.

REPLACEMENTS AND REFUNDS

SSCS will review the information provided and determine the appropriate resolution. Depending on the circumstances and product availability, an approved claim will receive a replacement or refund.

When the problem resulted from a manufacturing error, shipping damage, or an error by SSCS, the approved replacement will be provided at no additional cost.

Do not mail a product back unless SSCS provides return instructions. Unauthorized returns may not be accepted or refunded.

MADE-TO-ORDER PRODUCTS

Because SSCS products are individually made to order, we cannot accept standard returns or exchanges for:

  • A change of mind or buyer’s remorse.
  • An incorrect size, color, or product selected by the customer.
  • A preference for a different fit or style.
  • An incorrect or incomplete shipping address entered during checkout.

Sizing can vary between products. Please review the size chart provided on each product page before ordering.

ORDER CHANGES AND CANCELLATIONS

Production can begin shortly after an order is placed. Contact SSCS immediately if you need to request a change or cancellation.

An order can only be changed or canceled if production has not yet begun. Once an order enters production, changes and cancellations are no longer guaranteed.

SHIPPING ADDRESSES AND DELIVERY

Customers are responsible for providing a complete and accurate shipping address.

If a package cannot be delivered because the address supplied during checkout was incorrect or incomplete, any reshipping charges may be the customer’s responsibility.

If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, nearby neighbors, secure delivery areas, and the shipping carrier. Contact SSCS if you still cannot locate the package, and we will help review the available tracking information.

REFUND PROCESSING

Approved refunds are issued to the original payment method. Processing times after a refund is issued depend on the customer’s bank, card issuer, or payment provider.

LEGAL RIGHTS

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable local, state, federal, or international law.

Last updated: August 10, 2026